TSM Training Solutions charges fees for services provided to students undertaking training and assessments that lead to a Nationally Recognised Certificate. These fees fund the training, assessments and course materials provided.
Fees are Payable when a student receives confirmation of enrolment. The initial deposit must be made within seven days of receiving an invoice form TSM Training Solutions and the balance to
be paid before the commencement of the training. If a student has entered into a payment plan, all remaining balances must be paid per the agreed Fee Payment Options. TSM Training Solutions may discontinue training if fees are not paid per the agreed Schedule of Fees and Charges listed below.
Fee Payment Options
TSM Training Solutions will issue a tax invoice once a student’s enrolment form has been processed. Below are the methods of payments accepted for all face to face and online training conducted by TSM Training Solutions.
Schedule of Fees and Charges
The Director or his/her delicate is responsible for approving TSM Training Solutions' Schedule of Fees and Charges, and include:
Replacement of Student Materials
Students who require replacement of issued learning materials will be liable for additional charges to cover the cost of replacement. Where a student has purchased training workbooks and subsequently cancels his or her enrolment, TSM Training Solutions will not refund monies for the training workbooks unless a written request for a refund is received and we are satisfied that the training workbooks are in new condition.
TSM Training Solutions will levy some miscellaneous charges for services. These may include:
GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.
These miscellaneous charges are specified in TSM Training Solutions Schedule of Fees and
Charges. It is to be made clear if these services will include GST. All miscellaneous charges are to be based on a cost-recovery basis and are not intended to be a source of profit.
Where a student is enrolled in a course which is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST. GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the regular services offered in a training course.
Statutory Cooling Off Period
According to The Standards for Registered Training Organisations, a person is to be informed of their right to a statutory cooling-off period, if applicable.
Defined by the Australian Consumer Law, a statutory cooling off period encompasses the following:
Student Enrolment Cancelation
The following must be adhered to, to be eligible for a refund:
Student Complaints about Fees or Refunds
Our Guarantee to Students
If TSM Training Solutions is unable to fulfil its service agreement with a student, TSM Training
Solutions must issue a full refund for services not provided. Services not provided is based on the units of competency completed by the student, which can be issued in a statement of attainment at the time the service is terminated.
The following refund policy will apply to:
FEES AND REFUND POLICY Complaints, Enquiries and Updates
This policy is subject to updates from time to time and is available on request. If you have any queries, complaints or feedback about our Fees and Refund Policy, please contact us at:
V1: January 2020
TSM Training Solutions Pty Ltd
3/520 Gympie Road, Strathpine, QLD 4500
(07) 3881 3642
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